Privacy Policy

Loyal Junk Removal Privacy Policy

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Last Updated: April 2026

At Loyal Junk Removal, your privacy is our priority. This policy explains what information we collect, how we use it, and your rights regarding your data so you can feel completely confident every time you interact with us online, in person, or by phone.

What Information We Collect

Information You Provide Directly:

• Name, email address, and phone number.

• Home or business address (for scheduling junk removal and property cleanouts).

• Any messages, photos of items, or inquiries you send us regarding your service needs.

Information Collected Automatically:

• Pages visited, time spent on the site, and interaction patterns.

• Referring websites (how you found us).

• Device type and browser (collected in aggregate and not tied to you personally).

We use cookies and third-party tools like Google Analytics to understand how our community interacts with our website. Cookies do not capture your personal identity; they simply help us optimize your user experience.

Text Messaging (SMS) Policies

We utilize text messaging to keep you updated on your hauling and cleanout services. Here is what you need to know:

How You Opt-In You will only receive text messages if you have explicitly opted in through one of the following methods:

• Phone Opt-In: When scheduling your service by phone, our team will inform you of our SMS updates and ask for your verbal consent before adding you to our dispatch list.

• Online Booking Form: When booking online, you must check a dedicated opt-in box to receive text messages regarding your appointment and job updates.

Note: Opting into SMS is never required to book or purchase services from Loyal Junk Removal.

What We Send

• Appointment confirmations and reminders.

• Crew dispatch notifications and estimated times of arrival (ETAs).

• Post-job follow-ups to ensure 100% satisfaction.

Message Frequency & Rates Expect up to 5–6 messages per service appointment. Promotional messages are strictly limited to no more than 2–4 times per month. Standard message and data rates may apply.

How to Opt-Out or Get Help

• Reply STOP to any text from us to instantly opt out. You will receive one final confirmation message, and communication will cease.

• Reply HELP for assistance, or email us directly at [Insert Email Address].

Strict Privacy Guarantee: We do NOT sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for marketing purposes.

How We Use Your Information

• To accurately schedule and execute your junk removal services across DC, Maryland, and Virginia.

• To dispatch our crews and send you accurate arrival updates.

• To process payments and send invoices.

• To improve our website functionality and local service offerings.

• To send occasional promotional offers (only if you have provided explicit consent).

We never sell your personal information. Ever.

How We Protect Your Information

We secure your data using industry-standard SSL encryption, secure firewalls, and restricted access credentials. While no digital system is completely infallible, we take every reasonable precaution to protect your personal details from unauthorized access.

Your Privacy Rights

Depending on your location, you maintain the right to:

• Access the personal data we currently hold about you.

• Request corrections to any inaccurate information.

• Request the complete deletion of your data from our systems.

• Opt-out of marketing communications at any time.

To submit a privacy request, please email info@loyaljunkremoval.com or call 301-450-1111.

State-Specific Privacy Rights (Virginia & California)

Because we operate in the DMV, we comply with the Virginia Consumer Data Protection Act (VCDPA), which grants Virginia residents the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of targeted advertising.

Additionally, we align with the California Consumer Privacy Act (CCPA), offering consumers the right to know what data is collected and requesting its deletion. To exercise any state-specific privacy rights, contact us at the email provided below.

Data Retention & Information Sharing

We retain your information only as long as necessary:

• Customer and Job Records: Up to 5 years for tax and accounting purposes.

• SMS Consent Records: Minimum 4 years (as required by telecom carrier regulations).

• Aggregate Website Analytics: May be kept indefinitely to track long-term business growth.

We may share anonymized, aggregated traffic data with trusted web partners to improve our SEO and site performance. We will never share information that identifies you personally. In the event Loyal Junk Removal is part of a merger or acquisition, your data may transfer securely, and you will be notified of any changes.

Children’s Privacy

Our website and services are intended for adults managing property and households. We do not knowingly collect information from children under the age of 13. If you believe a minor has provided us with personal data, contact us immediately, and we will permanently delete it in compliance with COPPA.

Policy Updates

We may update this policy periodically to reflect changes in local laws or our business practices. Your continued use of our website after an update constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding your privacy, please contact our team: